Our Customers' Reviews
Best customer services that I have ever experienced! Every one at this location goes over and above to help. Very knowledgeable and bent over backwards to help us. We can't say enough about them, thank you!!! Mike, the Manager, is amazing. We had a break down, out of town, and they treated us like family. Thanks again!
— Jan H., Grand Rapids, MI
Loud when I drove drove in, quiet when I left! They get a great review and an enthusiastic recommendation because they earned it. Honest,clean and fast. Thank You.
— Mike M., Suttons Bay , MI
The folks at Tuffy Traverse City have been so helpful and prompt with our Jeep Wrangler. They are very friendly and stand by their products. 5 stars for sure!
— Therese M., Cedar, MI
I recently had my car serviced at Tuffy on Garfield. I heard a noise and drove it there without an appointment. The service and staff were very knowledgeable and friendly. They educated me on the issue and immediately took care of the problem. I have always gone here and will continue to be a customer. I trust the mechanics, which I cannot say about the large car companies.
— Mary Ann V., Traverse City, MI
Every time I come here for service, they are very friendly and upfront with me about what needs to be done and where all the costs are coming from. They treat you like family! Even offer rides to local places depending on the wait to make sure you're taken care of and not stranded. I've had multiple fixes and checks on my car here and would bring it here every time I have a car problem if possible. Don't waste your time anywhere else. Yes they can get busy, but that really only speaks to the quality of work they do here and how grateful their customers are. 10 out of 10.
— Eilisha S., Canton, MI
I feel very confident in their expertise and fair service. Very friendly staff!
— Sharon D., Traverse city, MI
Thank you for your great service. Michael was great to work with. The price was reasonable and every promise made was kept. Good shop - good crew.
— Jim T., Schmid, MI
Tuffy stands behind their work, Period!! I have been a customer for 5 plus years and so has my son. We continue to be loyal customers because these service techs know their automobile service arena. I have a troublesome problem with my air conditioner, which can be tricky anyway. Michael kept troubleshooting until he got to the bottom of the problem. Thank you for such dedicated service!!
— Catherine R., Fort Myers, MI
I asked a couple grandkids to wash my 2005 Honda Element and take off the license plate so I could clean the clear plastic cover. They managed to break off the heads of both bolts. There were just short stubs remaining. I first took my vehicle to Honda, they gave me an appointment and told me that the nubs would probably have to be drilled out and re-threaded. On a hunch and because I had just had my manifold, catalytic converter, and front struts replaced at Tuffy on Garfield. The guys put my car in a stall and within 30 minutes the problem was solved. When I asked how much?...the guy said, "No charge". The Honda Dealership would have charged me a bundle.
— John B., Traverse City, MI
best service around my technition jon was very thorough and did excellent work. thumbs up
— shane r., traverse city, MI
Took my car to a near by dealership. They wanted to replace my exhaust system and catalytic converter to the tune of $2225.00. Took it to Tuffy Muffler on S. Garfield for a second opinion, they got it in within minutes and gave me a free estimate to repair what was needed, $123.60! They were wonderful to deal with, pleasant and thural. I would highly recommend these guys! .
— Bon S., Traverse City, MI
I wanted to take a minute to let you know what a great experience I had at the Traverse City Michigan Tuffy yesterday, around 12:30 PM. I didn't get the names of the people who helped me, but I was amazed at the way they seemed to care that I was really worried about my check engine light being on. It was Saturday afternoon, and even finding a place that would take the time to help me out was a surprise. Once I found them, they had my care diagnosed within 30 minutes. I will send others their way, go to them for my VW service needs whenever possible, and be forever grateful. You have good people in Traverse City. Please let them know someone appreciated them. Wendy C. (2011)
— Wendy C., Traverse City, MI
I would like to acknowledge the excellent service I received over the Fourth of July holiday weekend at the Traverse City store. I broke down Friday night a hundred and forty miles from home, at almost closing time. The service girl was very friendly and reassuring as she took all the information on my vehicle and its expected arrival from the towing company. My Saturday morning started off with a phone call from Louis explaining what he would be doing, the approximate cost and the hopeful completion time. He kept me posted through out the morning and true to his word, my truck was ready by 2 pm. As a first time unexpected customer, I received the service of an established repeat customer and you can rest assured I am now! My hat goes off to the excellent service of Traverse City store from the first contact with Cindy, the updates from Louis and the first-rate work of the technician, Jeff. Thank you! Susan M. (2011)
— Susan M., , MI
I had an absolutely wonderful experience at the Tuffy in Traverse City. The staff was very friendly and had a great sense of humor! I will recommend them to everyone I know and will definitely use their services in the future. Thanks Tuffy! Kate B. (2010)
— Kate B., Traverse City, MI
For Manager - Tyler Tyler, I just wanted to THANK YOU for replacing the ball joint on my Taurus and re-aligning my car. And also for all the time you spent with me answering my questions, etc. I appreciate your honesty and concern. Ted M
— Ted M., Traverse City, MI